IT-Tech Support Specialist

Job Information

Job Description


  • Response to user requests and provide resolution via  phone,  in person, or remotely. 
  • Act as first point of contact.
  • Use a multitude of different troubleshooting mechanisms to  resolve issues in a timely manner.
  • Activities require interaction with application software and  operating systems to diagnose and       resolve problems.
  • Resolve problems quickly when possible, following  established procedures
  • Solving printer and print queue administration issues.
  • Ability to multi-task and prioritize a broadly ranging set of  responsibilities daily and long-term.
  • Escalates incidents / service requests as appropriate.
  • A strong understanding of company-specific applications  and technologies.
  • Document issues and resolutions.
  • Must be able to work flexible work hours including nights  and weekends in urgent cases.
  • Implement and convey company policies to users.
  • Any other tasks assign by supervisor
  • REQUIREMENTS:BA/BS Degree or equivalent work experience
  • 2+ years of experience in an technical support / IT help desk role 
  • Expertise in standard desktop hardware and software and the ability to resolve user issues. 
  • Desktop networking support skills are necessary.
  • Familiarity and prior usage of Windows operating systems, Microsoft Office applications,      networking, PC hardware, wireless technology management, basic wiring, Active Directory, video conferencing, web-based applications and remote support.
  • Traveling between sites location within Phnom Penh is required.
  • Ability to work in a high volume fast paced environment required.
  • Strong Windows 7/10 support and troubleshooting skills required.
  • Experience working in a Microsoft Active Directory environment required.
  • Documentation skills required.
  • Strong communication skills in English (both written and spoken) will be considered a major     advantage.

CLOSING DATE: 09-Nov-2020


  • Pointer Please send your application to the below contact:
  • Name : Human Resource
  • Email :
  • Phone : 098288417
  • Address : CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia. Mobile Contact: 098 28 84 17 Email: and
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