Response to user requests and provide resolution via phone, in person, or remotely.
Act as first point of contact.
Use a multitude of different troubleshooting mechanisms to resolve issues in a timely manner.
Activities require interaction with application software and operating systems to diagnose and resolve problems.
Resolve problems quickly when possible, following established procedures
Solving printer and print queue administration issues.
Ability to multi-task and prioritize a broadly ranging set of responsibilities daily and long-term.
Escalates incidents / service requests as appropriate.
A strong understanding of company-specific applications and technologies.
Document issues and resolutions.
Must be able to work flexible work hours including nights and weekends in urgent cases.
Implement and convey company policies to users.
Any other tasks assign by supervisor
REQUIREMENTS:BA/BS Degree or equivalent work experience
2+ years of experience in an technical support / IT help desk role
Expertise in standard desktop hardware and software and the ability to resolve user issues.
Desktop networking support skills are necessary.
Familiarity and prior usage of Windows operating systems, Microsoft Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, video conferencing, web-based applications and remote support.
Traveling between sites location within Phnom Penh is required.
Ability to work in a high volume fast paced environment required.
Strong Windows 7/10 support and troubleshooting skills required.
Experience working in a Microsoft Active Directory environment required.
Documentation skills required.
Strong communication skills in English (both written and spoken) will be considered a major advantage.
CLOSING DATE: 09-Nov-2020
HOW TO APPLY:
Pointer Please send your application to the below contact:
Name : Human Resource
Email : email@example.com
Phone : 098288417
Address : CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia. Mobile Contact: 098 28 84 17 Email: firstname.lastname@example.org and email@example.com
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