IT-Tech Support Specialist

Job Description

RESPONSIBILITIES:

• Response to user requests and provide resolution via  phone,  in person, or remotely. 
• Act as first point of contact.
• Use a multitude of different troubleshooting mechanisms to  resolve issues in a timely manner.
• Activities require interaction with application software and  operating systems to diagnose and       resolve problems.
• Resolve problems quickly when possible, following  established procedures
• Solving printer and print queue administration issues.
• Ability to multi-task and prioritize a broadly ranging set of  responsibilities daily and long-term.
• Escalates incidents / service requests as appropriate.
• A strong understanding of company-specific applications  and technologies.
• Document issues and resolutions.
• Must be able to work flexible work hours including nights  and weekends in urgent cases.
• Implement and convey company policies to users.
• Any other tasks assign by supervisor
• REQUIREMENTS:BA/BS Degree or equivalent work experience
• 2+ years of experience in an technical support / IT help desk role 
• Expertise in standard desktop hardware and software and the ability to resolve user issues. 
• Desktop networking support skills are necessary.
• Familiarity and prior usage of Windows operating systems, Microsoft Office applications,      networking, PC hardware, wireless technology management, basic wiring, Active Directory, video conferencing, web-based applications and remote support.
• Traveling between sites location within Phnom Penh is required.
• Ability to work in a high volume fast paced environment required.
• Strong Windows 7/10 support and troubleshooting skills required.
• Experience working in a Microsoft Active Directory environment required.
• Documentation skills required.
• Strong communication skills in English (both written and spoken) will be considered a major     advantage.

CLOSING DATE: 09-Nov-2020

HOW TO APPLY: 

• Pointer Please send your application to the below contact:
• Name : Human Resource
• Email : chhitvannara@gmail.com
• Phone : 098288417
• Address : CMED Group Co., Ltd: #252-254, Street 63 Conner Street 400, Sangkat Boeung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia. Mobile Contact: 098 28 84 17 Email: c.vanny@cmedgp.com and jobs@cmedgp.co