To establish and encourage a strong relationship with our resort guests and team members and provide accurate and accessible information about the facilities and services we offer.
To be an ambassador of the Song Saa brand and an example to guests and staff alike offering the highest levels of service and demonstrating strong and confident interpersonal skills on all occasions.
Managing the Song Saa Experience through the hour Glass concept. The GE managers main role with their team is to co-ordinate with all front of house departments in order to deliver a seamless high end service
To maximise revenue along with the productivity of all team members and identify the most efficient means possible for directing resort information to guests.
To liaise with all departments to ensure high standard of service for guests, ensuring their experience from start to finish is of the highest standard.
Provide an accessible management representative for guests, directing all guest comments and feedback to relevant departments.
Coordinate and manage the duties and responsibilities of the Guest Experience Team to ensure that the highest standards of facilities and services are established and maintained.
Manage the departmental budget and prepare monthly financial reports.
Education and Requirments (កម្រិតវប្បធម៏ និងតម្រូវការ):
Qualification in Hospitality or Hotel Management.
Minimum five years’ front office experience in luxury five-star properties.
Creative and adventurous personality.
A high level of knowledge of Opera PMS, Excel, Word and Outlook is essential.
Ability to communicate in both written and spoken English to an exceptional standard. Multi-lingual an advantage.
Proven track record of positive, assertive leadership in a team environment.
+855 (0) 99 380 042
Koh Ouen, Khan Mittapheap, Preah Sihanouk
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