GUEST EXPERIENCE MANAGER (Negotiable)

  • Hospitality
  • Full time
  • Sihanoukville

Job Information

  • icon
    Salary Negotiable / Monthly

Job Description

Job Responsibilities (ទំនូលខុសត្រូវការងារ):

  • To establish and encourage a strong relationship with our resort guests and team members and provide accurate and accessible information about the facilities and services we offer.
  • To be an ambassador of the Song Saa brand and an example to guests and staff alike offering the highest levels of service and demonstrating strong and confident interpersonal skills on all occasions.
  • Managing the Song Saa Experience through the hour Glass concept. The GE managers main role with their team is to co-ordinate with all front of house departments in order to deliver a seamless high end service
  • To maximise revenue along with the productivity of all team members and identify the most efficient means possible for directing resort information to guests.
  • To liaise with all departments to ensure high standard of service for guests, ensuring their experience from start to finish is of the highest standard.
  • Provide an accessible management representative for guests, directing all guest comments and feedback to relevant departments.
  • Coordinate and manage the duties and responsibilities of the Guest Experience Team to ensure that the highest standards of facilities and services are established and maintained.
  • Manage the departmental budget and prepare monthly financial reports.

Education and Requirments (កម្រិតវប្បធម៏ និងតម្រូវការ):

  • Qualification in Hospitality or Hotel Management.
  • Minimum five years’ front office experience in luxury five-star properties.
  • Creative and adventurous personality.
  • A high level of knowledge of Opera PMS, Excel, Word and Outlook is essential.
  • Ability to communicate in both written and spoken English to an exceptional standard. Multi-lingual an advantage.
  • Proven track record of positive, assertive leadership in a team environment.

Contact Information

  • HR Department
  • +855 (0) 99 380 042
  • talent@songsaa.com
  • http://www.songsaa.com
  • Koh Ouen, Khan Mittapheap, Preah Sihanouk
Get New Job Alerts

Let us inform you about jobs YOU are interested in!