Digital Banking Support Officer

  • Banking / Finance
  • Full time
  • Phnom Penh

Job Information

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    Job Qualifications Bachelor's Degree

Job Description

Job Description
-Develop material and user Instruction of each channels (Agent, ATM, OTC, Merchant, MB/IB)
-Support end users on AMK digital banking system
-Unit/ticket testing within team
-Regression testing/UAT on AMK digital banking system
-Raise ticket, follow up and update in Helpdesk (follow internal SLA)
-Work with relevant department/vendor to find out solution for user
-Performs troubleshooting as required, leads problem-solving efforts by involving vendors and other support users
-Strengthen support quality and flexible time rotation
-Provide training and refreshment to master trainer
-Back up Tasks within team
-Any task as assign by supervisor
-Ensure compliance as well as internal and external audit
Job Requirements
-Bachelor in Information Technology or related field other related field
-At least 1year experience in relevant work
-Ability to analyze the issue system flow and accounting posting transaction in detail
-Be able to handle multi-task at the same time
-Be able to work under pressure
-Can work independently with less supervision
-Knowledge and experience in database management, Ms. SQL server or Oracle.
-Knowledge in programming languages, .NET, Java, etc
-Knowledge of microfinance or banking services is an advantage
-Experience to work or using banking switch, Digital Banking software is an advantage
-Good communication and inter-personal skill
-Working knowledge of English

-Competitive salary package to the employees
-Khmer new year bonus
-Phchum Ben bonus
-Retention bonus
-Retirement bonus
-Pension fund
-100% medical insurance for employee’s spouse and children for local treatment
-Overseas treatment
-Accident insurance 24/7days
-Education loan with only 2% interest rate per year
-Housing loan with only 5% interest rate per year
-Maternity/Paternity Allowance
-Annual leave based on Cambodia labour law
-Capacity development and opportunity to promote per job requirement
-Seniority payment
-Working condition in accordance to the Cambodian Labor Law

Interested candidates should apply by sending a CV and a cover letter to: AMK branch and sub-branch offices or Head Office, Building 285, Yothapol Khemarak Phoumin Blvd. (271), Sk. Tomnub Tuek, Kh. Chamkarmorn, Phnom Penh, Cambodia or E-mail:

•A copy of obtained certificates or confirm letter by the University
•A copy of national identification, family book, and certificate of birth

For additional information, please contact at Tel: (023) 993 062 / (023) 224 763 or visiting website:

AMK is an equal opportunity employment. Qualified women and persons with disabilities are encouraged to apply.

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