Ensure staff member in at the branch level meet or exceed customer expectations through excellent customer service including achievement of serving time targets for both telling and sales & service areas
Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship, and other local marketing activities.
Drive the result for target of deposit, loan and other cross-sales as defined in branch KPIs
Proactively market the products to increase public awareness of the branch, products and services to increase public’s trust to the branch.
Provide induction training to staff member regularly, regular feedback discussion (one-on-one meeting) and encouragement, and maintain open communication at workplace.
Regularly evaluate the targets – when results fall short of targets, understand why and agree what to do differently to improve performance.
Keep a close eye on local competitors – what they do and how they perform and define strategy to gain market shares in the assigned areas
Keep up to date with the bank’s products and marketing campaigns to ensure superior services provided to clients and share with staff members of the branch
Manage branch properties and security
At least Bachelor’s Degree in Finance and Banking or other related fields
At least 3 years of experience in branch management in Banking sector
Result driven and passion to succeed
Strong interpersonal and communication
Be able to communication in English
Proactive, flexible and good team player
Phone067 666 787
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